FREQUENTLY ASKED QUESTIONS
I participated in the 2024 race, do I have to create a new account?
No, it is not necessary. Your account is still active. Just register with your account email address and password to access your account. Do not forget to update your coordinates should any changes be valid.
Can I walk the 5K circuit?
No but as this is a family event, you can complete your run at your own pace. It is important to pick your departure according to your estimated time.
If I registered for the 5K or 10K, but also want to accompany my child for the 1K, do I have to register to the 1K and pay two registrations?
No, you only need to register once for the 5K. You can accompany your child in the 1K run but your child must be registered! Use the Family registration form to register yourself and your child at the same time.
I would like to accompany my child only for the 1K run. Do I have to register?
It will be possible for you to accompany your child without having to register. However, you will not benefit from the run’s perks such as a day pass to the Zoo. Also note that only one parent may accompany each child. You will be able to add your name as the accompanying parent in your child's registration form.
Is it possible to register more than one person at a time? If so, how many?
Yes. You may register up to 10 participants per transaction. Make you sure you register everyone all at once, it is not possible to come back and add participants on the same account once you've completed a transaction.
How do I create a team?
The first team member registers individually and selects "create a team". He/she automatically becomes its leader and assigns a name to the team. After that, participants who want to join the team, will have to find it in the "Teams" area and ask to join. A message is automatically sent to the team's leader who will accept the request. The team leadership can also be transfered to another team member.
May I quit a team to join another one?
Yes it is possible. You can do this from your participant's page.
How does the timing work?
A chip is attached to your bib. All times will be displayed on the website a short time after your race. The chrono starts as you step on the start-up mat and will stop when you cross the finish line. As it is a family run, there is no podium.